FAQ
How do I place an order?
You can place an order directly through our website by selecting your product, adding it to the cart, and completing the checkout process with your preferred payment method.
What payment methods are accepted?
We accept multiple payment options, including credit/debit cards, UPI, and other secure online payment gateways.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email, which you can use to monitor your delivery status.
How long does delivery take?
Estimated delivery times are provided at checkout. Standard shipping typically takes 3–7 business days, while express shipping can take 1–3 business days.
Do you offer free shipping?
Yes. Free shipping may be available for eligible orders. Please check the promotions and offers section during checkout for eligibility.
What is your return and refund policy?
We offer a 30-day return and refund policy. Items must be returned in original condition with all packaging and accessories. Refunds are processed via the original payment method within 5–10 business days after we receive and inspect the returned product.
Is my personal information safe?
Absolutely. We value your privacy and protect your personal information according to our Privacy Policy. All data is encrypted and processed securely.
How do I contact customer support?
You can reach out to us via email at zipdropzone@gmail.com for any inquiries, concerns, or assistance with orders.
Do you ship internationally?
Currently, we ship only to locations supported by our shipping partners. Delivery times and charges may vary based on the location.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
At Fresh™, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.
How long does shipping take?
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How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.
Can you tell me more about your shipping process?
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How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Find answers about our products
Products Information
Where can I find information on sustainability?
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Can I see your certificates?
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Where are your products made?
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Do you offer samples of your product?
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Where can I find more information?
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